When you register to receive an order, UltimatePokerSupplies.com collects information from you. As a general policy, this personal information is never given out or sold to third parties. We will only disclose your personal information with your permission or under special circumstances, such as the law requires it. UltimatePokerSupplies.com may access non-personal information (user demographics etc.) in order to improves our services to our customers.
Security Policy: Using your credit card at UltimatePokerSupplies.com is guaranteed safe. We are committed to providing you with a safe and secure shopping experience. All personal and sensitive information is sent over the Internet in an encrypted format. We use the industry's standard, SSL (secure socket layer) encryption. In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges. In the event of unauthorized use of your credit card, please notify your credit card provider immediately in accordance with its reporting rules and procedures. Periodically, UltiamtePokerSupplies.com may send you an email regarding our products and services. Only UltimatePokerSupplies.com (or third parties working on UltimatePokerSupplies.com's behalf under confidentiality agreements) will send you offerings. Any questions or comments should be sent to: firstname.lastname@example.org
Return Policy: U ltimatePokerSupplies.com is devoted to 100% customer satisfaction. If any item you receive has any defect, faulty workmanship, or defect due to shipping, UltimatePokerSupplies.com will refund it. If you need to return any item that your feel are defective, please contact us as soon as possible. You must notify us within 14 days of receipt of your order. For non-defective products, UltimatePokerSupplies.com does not accept return of sold products after 14 days from the purchased invoice date, nor does UltimatePokerSupplies.com refund or credit back the purchase money after the above-mentioned period of time. Refunds or credit back on non-defective products shall be limited to the price of the actual products only, not including shipping and handling expenses.
All items must be returned in their original packaging, with all original accessories. Pre-recorded media, such as CDs & DVDs must be returned unopened in order to receive a full refund. Opened media may only be returned only if it contains a manufacturer's defect. If the original is defective, you may exchange these items for the same title if available, if not, exchange credit will be granted for the same media type (CDs for CDs and DVDs for DVDs).
UltimatePokerSupplies.com's return policy does not cover damage caused after an item has arrived at its destination, including cracks, chips, melting or other damage. All items must be returned in its original, unopened condition. UltimatePokerSupplies.com will refund shipping charges only if the return is a result of our own error.
Shipping Information: Most orders will be shipped within 2 days. During the holiday season, most orders will be shipped within 3 days. Orders will be held if there are problems with payments, shipping information, or other unforeseen reasons. All continental United States orders are shipped via UPS (United Parcel Service) Ground Service (2-9 business days shipping time). Premium shiping services such as OVERNIGHT, 2nd DAY AIR, 3 DAY SELECT will be tagged as priority. Orders must be placed by 11am eastern standard time (east coast) for the same day shipping of the Next day, Second Day, or Three day Select packages. For orders shipped to Hawaii, Alaska, PO, APO, FPO, and international addresses, UltimatePokerSupplies.com will contact you via e-mail within 48 hours to discuss the possibility of additional cost. Please note that UPS will charge a penalty for incorrect shipping addresses. Please verify that you entered the correct shipping information, including suite and apartment numbers, or you may incur additional cost. Keep in mind that the length of time to ship an order does not take into consideration weekend days, non-business days or holidays.
Changes & Cancellations: Any request to change or cancel an order must be sent to UltimatePokerSupplies.com as soon as possible. UltimatePokerSupplies.com does not guarantee that order will be changed or cancelled on time. A minimum of fifteen percent (15%) handling charge may be applied to the orders changed or cancelled.
All prices are subject to change. In the event that a product becomes sold out, Ultimate Poker Supplies will inform the customer and may also cancel the entire order and refund the full amount or partially cancel the order and refund the cost of the out-of-stock item. Ultimate Poker Supplies may contact customer via telephone email message.
Credit Cards Purchases: UltimatePokerSupplies.com currently accepts Visa, MasterCard, American Express and Discover cards. You can safely enter your credit card number via our secure server, which encrypts all submitted information. We guarantee that every transaction you make at UltimatePokerSupplies.com will be 100% secure. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping on our secure web site. Telephone call-in orders are not accepted.